Privacy Policy

Effective Date: August 28, 2026

At Hala Tree Coffee, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our site or purchase our 100% Kona Coffee products.

1. Information We Collect

When you browse our store, set up an account, or place an order, we collect personal information you provide to us, including:

Contact Information: Name, billing address, shipping address, email address, and phone number.
Payment Information: Payment details collected securely via our PCI-compliant payment gateways. Credit card details are processed directly by our payment providers and are never stored on our servers.
Order & Account Details: Purchase history, saved preferences, and account credentials.
Automated Data & Cookies: IP addresses, browser details, and device identifiers collected automatically via cookies to ensure site functionality, manage shopping carts, and analyze traffic.

2. How We Use Your Information

We use your information to:

Fulfill and ship coffee orders to your designated shipping address.
Send order status notifications, shipping tracking, and customer service updates.
Send promotional emails and newsletter updates regarding roast releases (if opted in).
Detect and prevent fraud or technical issues.

3. Data Sharing & Third-Party Providers

We do not sell, rent, or trade your personal information. We share limited data only with trusted third-party service providers essential for running our store, including:

E-Commerce & Hosting: BigCommerce (store platform engine).
Shipping Carriers: USPS, FedEx, and third-party logistics tools used to dispatch your shipments.
Payment Processors: Gateways such as Stripe, PayPal, or Square.

4. Cookies & Analytics

Our store utilizes cookies to enhance your browsing experience, keep track of items in your shopping cart, and support features like abandoned checkout recovery. You may adjust your browser settings to reject cookies, though some features of our storefront may not function properly as a result.

5. Your Rights & Opting Out

You may request access to, correction of, or deletion of your personal data stored with us at any time. You can also opt out of promotional emails by clicking the "Unsubscribe" link at the bottom of any marketing message.

6. Contact Us

For questions regarding this Privacy Policy or your personal data, reach out to us at:

Email: kai@halatreecoffee.com

Store: Hala Tree Coffee, Captain Cook, HI

Terms & Conditions

Effective Date: August 28, 2026

Website: www.halatreecoffee.com

Welcome to Hala Tree Coffee. By accessing or purchasing from our website, you agree to be bound by the following Terms & Conditions. Please read them carefully.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. Prices for our products, including coffee roasts and merchandise, are subject to change without notice.

2. Orders & Shipping Logistics

Free Shipping Eligibility: Orders totaling $99.00 or more (before taxes and after discounts) qualify for Free Standard Shipping.
Shipping Disclaimer: Free shipping orders are dispatched via the most economical carrier service available at our discretion (e.g., USPS Ground Advantage or standard carrier equivalents).
Paid Upgrades: Express 3-Day shipping options (such as FedEx Express) are available for selection and purchase at checkout for an additional fee.
Accuracy: Customers are responsible for providing correct shipping address details at checkout. Hala Tree Coffee is not responsible for packages delayed or misrouted due to incorrect address entry.

3. Products & Subscriptions

Perishable Products: Whole bean and ground coffee are perishable food items. While we strive to present accurate product imagery and descriptions, actual packaging or color tones may vary slightly.
Subscriptions: If you opt into a coffee subscription, your payment method will be automatically billed on a recurring schedule until paused or canceled through your customer portal prior to the renewal date.

4. Returns & Refunds

Due to the perishable nature of fresh roasted specialty coffee, we cannot accept returns on roasted coffee products. If your shipment arrives damaged, incomplete, or defective, please contact us at kai@halatreecoffee.com within 7 days of delivery so we can provide a replacement or resolution.

5. Intellectual Property

All content on this website—including images, branding, logo designs, text, and product names—is the property of Hala Tree Coffee and protected by intellectual property laws.

6. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Hawaii, United States.